WHAT DOES MY 30-Day Risk Free Return INCLUDE?

30-Day Risk-Free Return Policy
We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, you may do so within 30 days of the delivery date. We will cover the cost of return shipping, so you can shop with confidence. However, please note that bespoke or personalized items cannot be returned unless they are damaged or defective upon delivery.

Our Commitment to Customer Satisfaction
At the heart of our 30-day risk-free return policy is our commitment to ensuring you are delighted with your purchase. We understand that sometimes a product may not meet your expectations, and we want to make the return process as simple and hassle-free as possible. If you find that the item you purchased is not suitable, you can return it within 30 days of receiving it, and we will take care of the return shipping costs.

Exceptions to the Free Return Policy
While we strive to offer a seamless return experience, certain conditions are not covered under our free return policy. These include:

1. Ordering Errors: Items ordered incorrectly by the customer.
2. Sizing Issues: Incorrect sizes selected by the customer.
3. Financing Issues: Returns due to financing problems or changes in payment plans.
4. Cancellations and Requested Cancellations: Items that are canceled after they have been processed or dispatched.
5. Changes in Circumstances: Personal changes or circumstances that are not related to the quality or condition of the product.

It is important to carefully review your order and confirm all details before completing your purchase to avoid these issues. For items that fall under these exceptions, the customer will be responsible for the return shipping costs.

Returning Bespoke or Personalized Items
Bespoke or personalized items are crafted specifically for you, making them unique and tailored to your specifications. As such, these items cannot be returned unless they arrive damaged or defective. We take great care in producing high-quality bespoke items, and if you encounter any issues with your personalized order, please contact our customer service team immediately. （support@eshinesleep.com）We will work with you to resolve the issue promptly and to your satisfaction.

How to Initiate a Return
To initiate a return, please follow these simple steps:

Contact Customer Service: Reach out to our customer service team within 30 days of the delivery date to request a return.
Provide Order Details: Have your order number and details ready to help us process your return efficiently.
Receive Return Instructions: Our team will provide you with return instructions, including how to package the item and where to send it.
Ship the Item Back: Follow the provided instructions to ship the item back to us using the prepaid return label.
Once we receive the returned item and verify its condition, we will process your refund promptly.

Our Promise
Your satisfaction is our priority. We are committed to providing you with high-quality products and exceptional customer service. Our 30-day risk-free return policy is designed to give you peace of mind when shopping with us, knowing that you can return your purchase if it does not meet your expectations.

Thank you for choosing our products. We value your trust and look forward to serving you.