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Delivery Return

We want you to buy with confidence anytime you purchase products from us. In order to provide you an effective and satisfaction service, please read our return policy kindly below.

Shipping Policy:
ESHINE offers Free Shipping for all orders but we currently cannot ship to Alaska, Hawaii, or APO/FPO/POB addresses.

Processing Time:
Your order will be shipped out within 24 hours on working days. (Weekends or Holidays Excluded).

Shipping Time:
shipping & delivery will take 3-5 working days. Depending on the delivery location, delivery time is may delay sometimes during the shopping peak season. Please understand.

Mattresses and Bed Frames:
If you are purchasing a mattress and bed frame, please note that the mattress and bed frame will be shipped separately by FedEx. Please be patient as the mattress and bed frame may arrive within 3-5 business days of each other. King size bed frames are shipped by truck.


30-Day Money-Back Guarantee:
If the item you received is damaged or defective we will provide free exchange or full refund to you. We also will pay the return shipping costs if the product is defective or the return is a result of our error.
If the item is returned for any other reasons, you should be responsible for the return shipping charges. You can return your purchase for up to 30 days from the date of delivery. Returned item must be in the original packing and no missing parts.

How can we help?
If you have any product questions or you don't have a positive experience for ANY reason, Please contact us via e-mail at support@eshinesleep.com.