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WARRANTY

Your satisfaction is very important to EshineSleep. That’s why we’re pleased to offer a limited warranty that covers defects in material or workmanship on all new EshineSleep products.

What is Covered?

- 10-year limited warranty - only for steel bed base.

- 3-year limited warranty - FULL COVERAGE OF PARTS: the head motor, the foot motor, control box are included.

- 1-year limited warranty - remote control.

What is Not Covered?

Our limited warranty does not cover any problem caused by:

Conditions, malfunctions or damage not resulting from defects in material or workmanship.
Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
Accessories, connected materials and products, or related products not manufactured by EshineSleep.
Conditions, malfunctions or damage resulting from failure to follow the instructions and guidelines relating to the product’s intended use.
Our limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

How to File a Claim?

Simply contact customer service via email at sales2@eshinesleep.com.