Top Questions
FAQs
I received the mattress, why didn't I receive the bed frame?
We are very sorry, but due to the fact that our bed frames and mattresses are shipped separately, arrival times will vary. Please be patient.
Can I return my product?
If the item you received is damaged or defective we will provide free exchange or full refund to you. We also will pay the return shipping costs if the product is defective or the return is a result of our error.
If the item is returned for any other reasons, you should be responsible for the return shipping charges. You can return your purchase for up to 30 days from the date of delivery. Returned item must be in the original packing and no missing parts.
If the item is returned for any other reasons, you should be responsible for the return shipping charges. You can return your purchase for up to 30 days from the date of delivery. Returned item must be in the original packing and no missing parts.
what's the difference between with 14"/12” Hybrid Mattress?
14" is softer than 12"
What is the difference between e2000 and e3000
e2000 without massage and underbed light
what is the difference between the E3000 and E3100
There is no functional difference between the E3000 and E3100, only the colour.
Is the adjustable base compatible with other mattresses?
The adjustable base is compatible with most foam and hybrid mattresses.
Will the 12"/”14" hybrid mattress fit on the E3101G hospital bed base?
Only hospital bed mattresses fit hospital bed bases
Buy a bed from you guys or from Amazon? Which is better?
It's all the same. We all belong to the same company. You can order as many as you like.
Is the mattress cover protector washable?
Our mattress covers can be hand or machine washed.
Do you offer In-Home Delivery and Setup?
Thank you very much for your interest in our products, but unfortunately we do not offer in-home installation service. We will be updating this service at a later date.
How do I track my order?
Your order is expected to arrive within 3-5 business days with our carrier FedEx. Once a product has shipped, you'll receive a FedEx tracking number that you can use to follow your package as it makes its way to you.
How soon can I sleep on the mattress after opening?
You can start snoozing right away! Once the sheets are on, you're ready to begin! Make sure your mattress is face up before you put the sheets on. Mattresses take 24-72 hours to expand to their maximum size.
Can you expedite shipping?
All Eshinesleep products are shipped via FedEx Standard Shipping, which typically takes 3-5 business days. If you require expedited shipping, please purchase expedited service, which typically takes 2-4 business days to arrive.